Secure internal access
Operations
Authorized AVO staff only. Sandbox balances are demo funds.
AVO Operations
Command Center
Executive operations view
Command Center
A role-scoped view across AVO operations, approvals, cases and security.
Bank operations architectureControl hierarchy View
Operations modulesPlatform rollout View
Customer operations
Customers
Search customer accounts, review identity and wallet context, and start controlled operational actions.
Customer lookup
Find an AVO customer
Search by email, @username, or display name.
Selected customer
Customer activity
Recent transfers
Maker-checker balance control Request a demo balance change Open
The requester cannot approve their own request. An authorized checker must approve before demo funds move.
Audit history
Recent balance adjustments
Branch / office management
Offices
Your office directory is automatically scoped by role. Global roles see the organization; local roles see only assigned offices.
Organization setup Create a new AVO office Open
Internal workforce
Staff & Permissions
Your staff directory follows the AVO chain of authority and office scope. Platform-role changes remain centrally controlled.
Staff onboarding Create or add a staff account Open
Create staff login
Super Admin can create any staff role. Admin can create Manager, Office Manager and Employee accounts. Local roles must be assigned to an office.
Existing AVO account
If the person already has an AVO customer account, find it below and convert it to a staff role instead of creating a duplicate account.
Maker-checker controls
Approval Center
Sensitive requests require an independent authorized checker. Self-approval remains blocked at the API layer.
Queue filter
Approval requestsOperations queue
Cases & Investigations
Customer support, payment review, fraud, KYC, merchant and internal operations cases.
Investigation queue
Operational casesNew operational case Create investigation / support case Open
Management controlsAssignment & priority Open
Case lifecycleStatus & resolution Open
Investigation history
Internal notes
Staff-only communications
Internal Chat
Direct staff messages and office channels. Office access follows current staff assignments.
Staff communication Start conversation or channel Open
Direct message
Start a staff chat
Operations channel
Create channel
Staff inbox
Conversations
AVO staff chat
Select a conversation
Messages are retained for operational history. There is no delete action in this sandbox module.
Restricted control
Risk & KYC
Global risk-event and KYC queues are restricted to Super Admin and Admin until customer ownership can be safely scoped to offices.
Financial crime & identity operations
Risk & KYC
Review risk events, assign investigators, escalate cases, and monitor sandbox identity-verification status.
Risk queue
Financial-crime eventsAnalyst reviewReview decision Open
Investigation controlsPriority, assignment & escalation Open
Identity operations
KYC Queue
Sandbox identity states for customer verification review.
Restricted control
Merchant Operations
Organization-wide merchant operations are restricted to Super Admin and Admin. Office-scoped merchant ownership will be added before delegated access is enabled.
Merchant acquiring operations
Merchants
Review merchant status, staff footprint, wallet balances and recent sandbox payment activity.
Merchant directory
Acquiring relationshipsMerchant profile
Funds view
Wallets
Payment operations
Recent activity
Restricted reporting
Executive Reports
Organization-wide reporting is restricted to Super Admin and Admin. Office-scoped management reporting will be added with customer/merchant ownership.
Executive operations intelligence
Reports
Current sandbox operational counts from AVO’s live backend.
Risk operations
Risk Queue
Control environment
Operations Control
Reporting boundary
Sandbox operational report
These figures describe AVO’s current sandbox database and control queues. They are not regulatory, accounting, settlement, or production financial statements.
Restricted control
Audit Logs
Organization-wide audit evidence is restricted to Super Admin and Admin.
Immutable control evidence
Audit Logs
Review privileged actions, approvals, office changes, cases, risk decisions and sandbox money controls.
Evidence search
Immutable audit eventsRestricted security scope
Security Center
No staff security records are available in your current scope.
Privileged access control
Security Center
Staff sessions and devices are role- and office-scoped. Management may revoke access, but cannot trust a device on another person's behalf.
My account
Change password
Use this after receiving a temporary staff password. Changing it revokes your other active sessions.
Staff access
Security Directory
Sessions
Revocation takes effect on the next requestDevices
Revoke only · no management trust overrideOrganization & control policy
Settings
Organization-wide controls. Only Super Admin can change these values. Critical protections below cannot be disabled.
Non-negotiable controls